FAQs

Question: Must I order via website? 

Answer: We suggest that you order via website for your first order so that your address is keyed into our system. After that, you can order via WhatsApp if it is more convenient! 

Question: Are prices updated? 

Answer: We do our best to keep them updated, & will definitely inform you preemptively if the price is higher, and will definitely charge you less if the price falls on that day! Prices change during festive seasons/seasons where there is an extremely high/low supply. E.g. in April, red grouper was frequently sold at a lower price, while in March, threadfin was frequently sold lower. This is due to seasons where fishermen are able to catch many more of them.

Question: Do I make payment immediately after ordering?

Answer: Nope! Please avoid doing so as the sizes of the fish vary on a daily basis, so the total cost could be slightly less or slightly more. On the day of delivery, we will inform you of the total cost, then you can make payment. 

What time will my order be delivered? 

Answer: Between 10 am to 3 pm depending on your location. We start deliveries from the West. 

 

Things to note:

1) Payment is made on the day of delivery and not after placing the order as final total could be affected due to differences in size of the fish

2) Your order will be packed in ice boxes and delivered in plastic bags unless you request for a foam box with ice.

 

Question: What payment methods can I use? 

Answer: Cash on Delivery (CoD), PayNow/PayLah to Xavier (96745776), Bank Transfer 

 

Question: Is everything going to be available everyday? 

Answer: For most of the products listed here, yes! We did not include some of our products that are available every once in a while e.g. parrotfish, solefish, dua pan, etc. 

Question: How much for free delivery to my area ___?

Answer: It ranges from $50 - $70 depending on where you stay! 

Question: How do I know if your prices are fair? 

Answer: We do not have an exorbitant profit margin as we are only a family-run business. We are absolutely confident in our prices & quality of seafood, and can guarantee that the prices listed are well within market rates! :)

Question: What is the difference between fillet and steak slice? 

Answer: Fillet slices are the boneless ones used in fish soup/fish slice porridge, while steak slices are usually fried/steamed as a whole piece.